Désirée, let's start at the beginning. What does a trichologist actually do?
"A trichologist is a specialist in everything related to hair and scal, particularly hair disorders and scalp conditions. Think of it as a branch of dermatology. Where you'd go to a dermatologist for a skin problem, you go to a trichologist for a scalp problem."
Desiree has been running her own practice for 25 years, working as well in a hair clinic alongside dermatologists and seeing a wide spectrum of patients: from those looking to optimise their routine to those dealing with persistent, distressing scalp conditions.
What does someone with dandruff actually experience?
"It shows up on your shoulders. People stop wearing dark clothes. They feel unclean, they feel insecure, and almost always, there's itching. The psychological side of dandruff is deeply underestimated."
That last point matters. Dandruff is not just a surface issue. For many people, it quietly shapes what they wear, how confident they feel in meetings, whether they feel comfortable being close to others. The social weight of it is real.
Is dandruff the same as having a dry scalp?
"Absolutely not, and confusing the two leads to the wrong treatment. A dry scalp produces small, fine particles, like dry skin falling off. Dandruff caused by Malassezia yeast produces larger, stickier flakes that cling and accumulate on the scalp. They only come loose when you run your fingers through your hair."
This distinction is clinically important. Dry scalp calls for moisturising support. Dandruff calls for microbiome rebalancing. Treating one as the other, as many consumers do, explains why so many people feel stuck in a cycle of temporary relief and recurring symptoms.
So what actually causes dandruff?
"Dandruff is caused by an accelerated cell renewal cycle on the scalp, triggered by an imbalance in the scalp's microbiome. Normally, skin cells reach the surface in 28 days. When the microbiome is disrupted, that cycle can shorten to 21 days or fewer. More cells arrive at the surface faster than they can be cleared and that excess becomes the environment where Malassezia yeast thrives."
The microbiome itself is a living ecosystem of bacteria, yeasts and micro-organisms that naturally protect the scalp. When something disrupts that ecosystem — stress, seasonal changes, harsh products, hormonal shifts — the balance tips, and dandruff begins.
What disrupts the microbiome?
"Stress is one of the biggest triggers especially for seborrhoeic dermatitis. Seasonal changes are significant too. In autumn and winter, humidity drops, heating goes on indoors, daylight decreases. We also see flare-ups linked to medication, infections and hormonal changes."
Desiree also flags something many people overlook: wearing hats and caps. Trapping heat and sebum against the scalp creates exactly the conditions Malassezia yeast needs to multiply. If you're dandruff-prone and active, post-exercise washing isn't optional it's part of the treatment logic.
Many people try to solve dandruff with aggressive cleansing. What happens?
"You remove the flakes but you álso strip the microbiome. And then the scalp responds by producing more. You've broken the protective barrier, caused more irritation, and made the cycle worse. Aggressive treatment is counterproductive. The approach has to be gentle, consistent and targeted."
This is one of the most important reframes in modern scalp care. The instinct to scrub harder, wash more aggressively, use stronger products it backfires. The scalp needs respect, not force.
What role does a leave-in treatment play versus shampoo?
"Shampoo cleanses. That's its function. But active ingredients need time on the scalp to actually work. When you rinse after 60 seconds, you remove most of the potential. A leave-in treatment stays. It allows the actives to do what they're designed to do — address the cause, not just the surface."
This is the scientific logic behind Calmbay's leave-in approach. Contact time is not a luxury: it's a biological requirement for efficacy.
Is there a role for scalp massage?
"Yes. Massaging the scalp activates blood flow to the hair follicle. It gives the follicle a boost. With your hands you can be gentle and controlled. A mild scalp brush or soft scrub used once a week can also help remove build-up without disrupting the microbiome."
How often should we actually wash our hair?
"Two to three times per week is optimal for microbiome balance. The idea that you can train your scalp to produce less sebum by washing less is a myth. Every dermatologist will confirm that. The scalp has more sebaceous glands than almost anywhere else on the body — it needs regular, gentle cleansing."
She's clear: washing your hair is for your scalp, not your hair. The shampoo should be chosen based on scalp type — and used accordingly.
And once dandruff is under control — can you stop treating?
"You can stop the active treatment phase. But if you're naturally prone to dandruff, preventive maintenance matters. One anti-dandruff wash per week keeps the scalp in balance. Think of it the way you think about your face — you don't stop caring for it once it clears up."
Final thought?
"People know how to care for their skin. Most still don't know how to care for their scalp. And the scalp ages just like the face does. It's the most underinvested part of most beauty routines — and it shows in the hair."
Desiree Dankers works in her own clinic and in collaboration with dermatologists. She has specialised in trichology for over 25 years.

