Terms of service

TERMS OF SERVICE

Calmbay | Last updated: May 2026

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1. WHO ARE WE?

Calmbay is an online store based in the Netherlands:

Calmbay BV

Drukkerij 7

4651 SL Steenbergen

Chamber of Commerce (KvK): 97887234

VATnr: NL868276029B01

Email: hello@calmbay.com

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2. APPLICABILITY

These terms apply to all orders placed through www.calmbay.nl. By placing an order, you agree to these terms.

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3. ORDERING & PAYMENT

- All prices are in euros and include VAT.

- An order is confirmed once you receive a confirmation email from us.

- We accept the payment methods displayed during checkout.

- Calmbay reserves the right to refuse an order if fraud is suspected.

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4. DELIVERY

- We deliver within the timeframe stated on the product page.

- Delivery times are indicative. We will notify you promptly of any delays.

- Risk of damage or loss passes to you upon delivery.

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5. RIGHT OF WITHDRAWAL

You have the right to return your purchase within 14 days without giving any reason. Please refer to our Return Policy for the full procedure.

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6. WARRANTY

Our products conform to the description on the website. If a product is defective upon receipt, we are legally obliged to remedy this. Contact us at hello@calmbay.com.

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7. LIABILITY

Calmbay is not liable for indirect or consequential damages, unless caused by our intentional misconduct or gross negligence. Our liability is in all cases limited to the purchase amount of the relevant order.

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8. INTELLECTUAL PROPERTY

All content on www.calmbay.nl (texts, images, logos) is the property of Calmbay. It may not be copied or used without our prior written consent.

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9. COMPLAINTS

Have a complaint? Email hello@calmbay.com. We respond within 5 business days. If we cannot resolve it together, you may contact the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

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10. GOVERNING LAW

These terms are governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands.

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QUESTIONS?

Email: hello@calmbay.com

Website: www.calmbay.com