Shipping policy
SHIPPING POLICY
Calmbay | Last updated: May 2026
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SHIPPING WITHIN THE NETHERLANDS
- Delivery time: 1–3 business days after payment.
- Shipping costs: €5,95 per order.
- Free shipping on orders over €99
- We ship via PostNL
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SHIPPING TO BELGIUM
- Delivery time: 1–3 business days.
- Shipping costs: €5,95 per order.
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OTHER COUNTRIES
- Delivery time: 3–7 business days.
- Shipping costs are calculated at checkout based on destination and weight.
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TRACK & TRACE
After your order has been shipped, you will receive a confirmation email with a tracking code so you can follow your parcel in real time.
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PARCEL NOT ARRIVED?
If your order hasn't arrived on time, contact us at hello@calmbay.com. We'll sort it out together.
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Customs, taxes and import duties (outside the EU)
Orders shipped outside the European Union may be subject to local import VAT, customs duties and handling fees. These charges are set by the destination country and are paid by the recipient on delivery, typically to the carrier. Calmbay has no influence on these costs and cannot estimate them in advance.
For country-specific information, please contact your local customs authority.
Orders to the United Kingdom
Since Brexit, the UK is treated as a non-EU country. When your Calmbay order arrives, the carrier will collect:
- 20% UK VAT on the value of your order
- A handling fee charged by the carrier (typically £8-£12)
These charges are paid to the carrier before or upon delivery. For full details, see HMRC's guide on goods sent from abroad: gov.uk/goods-sent-from-abroad.
We're working on improving the UK ordering experience. If you have questions about your order, reach out at hello@calmbay.com.
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QUESTIONS?
Email: hello@calmbay.com
Website: www.calmbay.com